SUPPORT
Support
Answers to common questions about Lorebyte and Lorebyte Timer, and how to reach us.
Contact us
Email us with questions about either app (we reply within a few business days). Please include the app (Lorebyte / Lorebyte Timer), your device (iPhone / iPad / Mac), OS version, and what happened.
Lorebyte FAQ
What can I import? ＋
PDF, images/screenshots (OCR), CSV, and text—including a dedicated flow for IT-exam question sets.
Sync isn't working? ＋
Make sure each device is signed in to the same Apple ID with iCloud enabled. Sync resumes automatically once you are back online.
How do I restore my purchase? ＋
It's a one-time purchase, so there's nothing to cancel. After reinstalling or switching devices, use Restore Purchases to restore the purchase tied to the same Apple ID.
Refunds ＋
Purchases are handled by Apple. Request refunds at reportaproblem.apple.com.
Export or delete my data? ＋
You can export all your data or delete it entirely from the app settings.
Lorebyte Timer FAQ
I forgot to stop the timer ＋
Idle alerts notify you about long-running timers, and records can be edited or added manually afterwards — forgetting to stop never ruins your data.
Lorebyte review time isn't showing up ＋
Make sure both apps are installed on the same device and Lorebyte sync is enabled in Timer settings. The integration is entirely on-device; open Timer after reviewing in Lorebyte and the sessions are imported.
What are the free-tier limits? ＋
Tracking, history, basic stats, and Lorebyte sync stay free forever. The free tier caps topics (3), saved timers (2), and the stats window.
Restore purchases / refunds? ＋
Like Lorebyte, it is a one-time purchase. Use Restore Purchases after switching or reinstalling. Refunds are handled by Apple (reportaproblem.apple.com).